In order to provide better support, we have implemented a support ticket system (support cards), with which you can easily ask questions and receive answers from our support department.
At the top of homepage on your Eutelnet account, find and click on the option “Open Ticket“.
You will be presented with a form that consists of following elements:
The “Name” field is automatically populated with information you provided in your Eutelnet account.
The “Email Address” field is automatically populated with information you provided in your Eutelnet account
In the “Subject” field you need to enter the message title that is related to the text of the message.
You can choose the category for new ticket in the “Department” drop-down menu.
Here you can choose level of ticket priority.
In “Message” field, enter message you wish to sent to our support department.
Here you can attach documents and multimedia files (images, audio, video … etc) to support ticket (card).
If you want to add more attachments, you can create additional fields for adding attachments with this option.
Note: Please refer to the list with supported file types that you can attach to support tickets.
Finally, simply click on the blue button “Submit” at the bottom of the page to send support ticket (card).
Your newly opened support ticket (card) is immediately sent to our support department.
First available technical person will “take over” your card, look at the issue / technical problem, and solve the problem or respond to you with an additional question so that we can solve the problem as soon as possible or answer the question you asked us.